Returning items of satisfactory quality

Items bought online may be returned or exchanged within 30 days of the date they were delivered to the buyer.

The following conditions apply to returns:

• The item must not have been damaged by the buyer;
• The item must be unused and must not have lost its saleable appearance; labels must be intact and uncut;
• Proof of purchase (the invoice) must be enclosed with the returned item;
• Items made to a custom order or adapted for individual use (resized, engraved and similar) cannot be exchanged or returned.

Free returns and exchanges through an Omniva parcel locker

You can return or exchange an item free of charge through an Omniva parcel locker using the grazinimai.omniva.lt website:

• Go to grazinimai.omniva.lt and start a return;
• Once you have completed the return on the Omniva returns platform, a parcel label will be sent to the email address you gave. You can print it straight away and attach it to the package. If you do not have a printer, you can print the label at the parcel locker itself: on the locker screen choose "Send a parcel", then "Previously registered parcel", and enter your parcel number (you will also receive it by SMS).

Other ways to return items

Items can also be sent by Lithuanian Post (as a registered parcel), by courier, or through an LP Express parcel locker. If you choose one of these methods, you pay the postage.

Items should be sent to this address (for Lithuanian Post and courier):

UAB "Brasco fashion"
Žirmūnų g. 139-408 (4th floor), 09120 Vilnius, Lithuania
+370 604 42021

LP Express parcel locker address:

UAB "Brasco fashion"
LP Express: Grūstė, Žirmūnų g. 84, 09118 Vilnius, Lithuania
+370 604 42021

If you return items without using the grazinimai.omniva.lt website, please send us the parcel tracking code by email at info@brasco.lt once you have dispatched them. Please also give the number of the order being returned and, if the order was paid to the courier on delivery, a bank account number and the name of the account holder. If the order was paid by bank transfer, the money is refunded to the same bank account the payment came from.

The parcel must be packed securely so that its contents are not damaged in transit. The minimum parcel size is 2 x 9 x 14 cm. The buyer is responsible for packing the parcel safely so that its contents are neither damaged nor lost during delivery.

Refunds

Refunds are issued within 5 working days of the parcel being returned to the seller.

Returning items of unsatisfactory quality

If you find a defect in an item, please tell us by phone or by email. If the item is defective from manufacture, our standard return and exchange procedure applies — you may either exchange it for another item or have your money refunded.

Please note. The seller may refuse to accept jewellery back if:

• The item shows mechanical damage;
• The item has been exposed to high temperatures or to chemicals;
• There are visible traces of repair work carried out by the buyer or by a third party;
• The jewellery care instructions have not been followed.