Terms and conditions of sale
This is a translation provided for your convenience. The Lithuanian version of these Terms is the legally binding one.
1. General provisions
1.1. These online store terms (the "Terms") are a legally binding document between the Buyer and the Seller (the "Seller") setting out the rights and obligations of the parties.
1.2. The Seller reserves the right to change, correct or supplement these Terms at any time. The Buyer is informed of changes to the Terms on the online store website.
2. Formation of the purchase agreement
2.1. The purchase agreement between the Buyer and the Seller is considered concluded once the Buyer has assembled and submitted an order in the online store, having first read these Terms.
3. Rights of the Seller
3.1. In significant circumstances, the Seller may suspend the operation of the online store temporarily or entirely, without giving the Buyer prior notice.
3.2. If the Buyer attempts to harm the operation, stability or security of the online store, or breaches their obligations, the Seller has the right to restrict or suspend the Buyer's access to the online store without warning.
4. Obligations of the Seller
4.1. The Seller undertakes to make the services of the online store available on the conditions set out in these Terms.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method the Buyer selected, on the conditions set out in these Terms.
4.3. Where, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the online store, the Seller has the right to terminate the purchase agreement after informing the Buyer. The Seller may offer an equivalent item. If the Buyer declines, the Seller undertakes to refund the money paid within 3 working days.
4.4. Where the Buyer exercises the right set out in clause 5.2 of these Terms, the Seller undertakes to refund the money paid by the Buyer within 5 (five) working days of receiving the returned item.
4.5. The Seller may withhold the refund until the goods have been returned to the Seller.
5. Rights of the Buyer
5.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms.
5.2. The Buyer has the right to withdraw from a purchase agreement concluded in the online store by notifying the Seller in writing no later than 30 (thirty) calendar days from the date the goods were delivered.
5.3. The Buyer may exercise the right described in clause 5.2 only if the item has not been damaged, its appearance has not materially changed, and it has not been used.
6. Obligations of the Buyer
6.1. The Buyer must pay for the goods purchased and accept them in the manner set out in these Terms.
6.2. By using the online store, the Buyer confirms that they agree to these Terms and must comply with them.
7. Prices
7.1. Prices in the online store are shown in euros and include VAT. Once an order is confirmed, a delivery charge is added to the total, where one applies.
8. Ordering and payment
8.1. On visiting the online store, the Buyer selects the items they want and adds them to the shopping basket. Once the basket is assembled, the Buyer enters the personal data needed to fulfil the order: name, surname, the address the goods will be delivered to, a telephone number, and any additional information that may matter for delivery.
8.2. Payment can be made through the online banking services of Swedbank, SEB, Luminor (DNB, Nordea), Šiaulių Bankas, Medicinos Bankas, Citadele, Danske Bank and Paysera; by bank transfer; by Visa, MasterCard or Maestro payment card; in cash or by card on delivery or collection; or using a consumer credit agreement provided by a finance company. Payments are processed through the Paysera payment platform.
9. Delivery
9.1. When ordering goods, the Buyer must give an exact delivery address.
9.2. The Buyer must accept the goods in person. If the Buyer cannot accept the goods in person but the goods were delivered to the address the Buyer gave, the Buyer has no right to bring a claim regarding delivery to the wrong person.
9.3. The Seller delivers the goods to the Buyer within the time limits stated in the product descriptions.
9.4. The characteristics of every item sold are given in the description alongside it. The Seller is not responsible if the colour, shape or other properties of the goods shown in the online store do not match their actual size, shape and colour because of the characteristics of the Buyer's monitor.
10. Returns
10.1. Goods of satisfactory quality may be returned within 30 days of the date they were received. Defects in goods of unsatisfactory quality are remedied, and such goods are exchanged or returned, in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. The following conditions apply to returns:
10.2.1. The returned item must be in its original, undamaged packaging (this clause does not apply where an item of unsatisfactory quality is returned);
10.2.2. The item must not have been damaged by the Buyer;
10.2.3. The item must be unused and must not have lost its saleable appearance: labels undamaged, protective films not removed, and so on (this clause does not apply where an item of unsatisfactory quality is returned);
10.2.4. The returned item must be in the same configuration as the Buyer received it (this clause does not apply where an item of unsatisfactory quality is returned);
10.2.5. The Seller has the right to refuse to accept goods returned by the Buyer if the return conditions have not been met;
10.2.6. Goods are returned in the manner determined by the Seller within 30 (thirty) days of the date they were received;
10.3. The return and exchange of goods of satisfactory quality is carried out in accordance with Article 6.228-10(1) of the Civil Code;
10.4. Money paid for goods accepted by the Buyer but subsequently declined is refunded to the Buyer's account no later than 5 (five) working days from the date the goods are returned to the Seller, unless the Seller and the Buyer agree otherwise.
10.5. If the customer and the consumer cannot reach agreement, consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, registered office at Vilniaus g. 25, LT-01402 Vilnius; www.vvtat.lt
10.6. The buyer may submit requests or complaints through the online consumer dispute resolution platform at ec.europa.eu/odr
11. Final provisions
11.1. These Terms are drawn up in accordance with the legislation of the Republic of Lithuania.
11.2. These Terms, and the relationship between the parties under them, are governed by and interpreted in accordance with the laws of the Republic of Lithuania.
11.3. All disagreements arising from the performance of these Terms are resolved through negotiation. Where agreement cannot be reached, disputes are resolved in the manner prescribed by the laws of the Republic of Lithuania.
11.4. The parties are released from performing their obligations under these Terms where performance is impossible due to unforeseen circumstances beyond the parties' control (force majeure).
Updated 2023-10-03